COVID-19 Updates

In early 2020 the Coronavirus pandemic impacted throughout the world and has altered our way of living for now. The social impact has meant Australians are changing the way they live and work and the economic impact is significant.

At Code Property Group, we have adapted our daily processes to ensure our team members, our clients and our contractors stay safe. Our office is open only by appointment for the collection / return of keys and each team member is able to work as normal from their home environment.

At the time of writing this, we are still conducting private inspections of sale and rental properties with no more than 6 people in attendance and all social distancing guide lines in place. We understand these are challenging times and that many people are feeling confused, vulnerable and unsure about the future. We also know many people are now without work and tenants and landlords may struggle to meet their financial commitments. 
We have put together the following information to assist anyone impacted by COVID-19 and we want to reassure you all we are here, we are listening and we are all in this together.

Useful Links

If you need help with your tenancy, talk to the RTA:

  • text (SMS) “Hi” to 0480 000 782
  • call the RTA’s information hotline on 1800 497 161 from 8am to 8pm, Monday to Friday, or from 9am to 5pm, Saturday and Sunday
  • visit the Residential Tenancies Authority website.

Coronavirus | Feeling worried or anxious? | Kids Helpline

Frequently Asked Questions from Owners and Tenants

Our office is currently closed other than by appointment for key collection / return. Each team member is working with full capabilities at home and can be reached on their existing email and mobile numbers. To book a time to attend the office, please email or call (07) 5438 3444 Monday to Friday 9am -5pm

 It's our job to try and find a manageable situation for all parties involved, but naturally not every problem can be solved as each person has different circumstances and requirements. The RTA has a dedicated dispute resolution process where an independent third party will make a recommendation for a solution based on an assessment of all accurate and correct information and adherence to legislative practices. 

There are many factors to consider in the increase or decrease of rent for investment properties. Supply and demand will always determine prices in addition to seasonal and economic impact. The market predictions suggest a stable to weakening rental market for the short term with some areas of over supply already seeing some price corrections. The demand for rental properties in many areas on the Sunshine Coast has decreased marginally  which is common for this time of year, but there is certainly a greater impact than usual due to COVID-19

At Code, we work with our COVID-19 impacted tenants daily to find outcomes that suit both the tenants and landlords and to keep all parties up to date on changing circumstances and financial commitments. If a tenant can no longer meet 100% of their rental payment due to direct impact from COVID-19 we immediately commence a due diligence process of determining the tenants capacity to pay and provide links to all forms of government assistance prior to entering into rent relief negotiations. In some instances we encourage landlords to allow tenants to move out or move additional tenants in on a short to medium term basis to provide some rental security or the ability to locate a new tenant. 

The market is near impossible to predict at present due to the instability in the short term forecasts and the number of properties settling based on sales well before COVID-19 hit. Certainly we are starting to see less stock come to the market but the stock isn't struggling to sell. Essentially anyone buying or selling in the current climate is clearly motivated to achieve an outcome, not just dipping their toe in the water. As such, with less stock and motivated buyers and sellers, the predicted price drop may be eased somewhat from early economic predictions. 

Our office is open by appointment by phoning (07) 5438 3444 or emailing Touch base with our team who will disinfect and prepare your keys and send all relevant information regarding your rental or sale property electronically. 

We understand that a vacant property is never an appealing option for a landlord and our crew are working outside the box to ensure minimal days on market for our vacancies. Team members are still conducting private viewings of no more than 6 people at a time in vacant properties and have implemented a host of tools to enable prospective tenants to view properties from the comfort of their home.

Tenants can book online to attend a private viewing, or take a virtual tour or book in for a live Facebook walk through. 

To ensure the safety of team members and tenants, applicants need to answer a series of questions in relation to their potential exposure to COVID-19 to determine the level of health risk prior to being able to book a private inspection. 

Tenants can then apply for properties online, receive an electronic lease to sign and secure their new home without walking out the front door of their current property. 


Code's contractors are all asked to abide by the appropriate health and safety measures of social distancing and using personal protective equipment. Maintenance will occur as usual except for instances inside a property, where the tenants are high risk, unwell, or in self-isolation. There may be a delay in standard times due to the number of contractors with reduced staff and the extra time required to ensure proper sanitary practices. 

Our leasing and sales teams are still offering private inspections of homes, with the standard social distancing practices in place. The team members have gloves, face masks and hand sanitizer on site and a maximum of 6 people are able to enter the property at any given time, including the team member. It means our inspections take a little longer, but the health and safety of our team and our clients takes precedence over time management. 

If you have been impacted by COVID-19 and are no longer working or have reduced hours, advise your Property Manager as soon as your circumstances change so they can work with you. Check the government websites listed above for Job Seeker and Job Keeper and once you've applied, let us know your eligibility. From there, work with us and your landlord to find a mutually agreeable date to relocate and work out a payment plan for your rental obligations. Code has waived and reduced fees wherever possible to assist you in your relocation.

We are able to offer remote signing of all documentation. We use a program called Docusign, which adopts an electronic signature of your choice. All you need is an email address (per person, cannot be shared) and access to either a PC, laptop, tablet or mobile phone. Its simple and easy to use and can be done with the click of a button! 

We made the decision to cancel all routine inspections from March 18th to April 26th 2020 for the safety of our team members and tenants. From April 27th, until further notice we will be conducting remote routine inspections using Zoom, Facetime and WhatsApp. Tenants will be contacted in advance to choose their preferred technology tool and we will have some fun getting everyone to show us through their homes on video and then sending us some requested photos.