COVID-19 Updates

In early 2020 the Coronavirus pandemic impacted throughout the world and has altered our way of living for the foreseeable future. The social impact has meant Australians are changing the way they live and work and the economic impact is significant.

At Code Property Group, we have adapted our daily processes to ensure our team members, our clients and our contractors stay safe. Our office is open only by appointment for the collection / return of keys and each team member is able to work as normal from their home or office environment with the appropriate social distancing measures in place. 

We have put together the following information to assist anyone impacted by COVID-19 and we want to reassure you all we are here, we are listening and we are all in this together.
 

Useful Links

If you need help with your tenancy, talk to the RTA:

  • text (SMS) “Hi” to 0480 000 782
  • call the RTA’s information hotline on 1800 497 161 from 8am to 8pm, Monday to Friday, or from 9am to 5pm, Saturday and Sunday
  • visit the Residential Tenancies Authority website.

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Frequently Asked Questions from Owners and Tenants

Our office is currently open by appointment for meetings, key collection / return. Each team member is working with full capabilities both from home and the office and can be reached on their existing email and mobile numbers. To book a time to attend the office, please email office@codepg.com.au or call (07) 5438 3444 Monday to Friday 9am -5pm

 It's our job to try and find a manageable situation for all parties involved, but naturally not every problem can be solved as each person has different circumstances and requirements. The RTA has a dedicated dispute resolution process where an independent third party will make a recommendation for a solution based on an assessment of all accurate and correct information and adherence to legislative practices. 

There are many factors to consider in the increase or decrease of rent for investment properties. Supply and demand will always determine prices in addition to seasonal and economic impact. The market on the Sunshine Coast has held strong and we are seeing few vacancies and a shortage of rentals in some suburbs. 

At Code, we work with our COVID-19 impacted tenants daily to find outcomes that suit both the tenants and landlords and to keep all parties up to date on changing circumstances and financial commitments. If a tenant can no longer meet 100% of their rental payment due to direct impact from COVID-19 we immediately commence a due diligence process of determining the tenants capacity to pay and provide links to all forms of government assistance prior to entering into rent relief negotiations. In some instances we encourage landlords to allow tenants to move out or move additional tenants in on a short to medium term basis to provide some rental security or the ability to locate a new tenant. 

The market is near impossible to predict at present with an increase in sales and prices holding firm due to an increase in buyers from the southern states. At present, sellers are experiencing shorter days on market and some great prices due to the lower amount of stock available. Essentially anyone buying or selling in the current climate is clearly motivated to achieve an outcome, not just dipping their toe in the water. As such, with less stock and motivated buyers and sellers, the market on the Sunny coast is healthy and robust.

Our office is open by appointment by phoning (07) 5438 3444 or emailing office@codepg.com.au. Touch base with our team who will  prepare your keys and send all relevant information regarding your rental or sale property electronically. 

We understand that a vacant property is never an appealing option for a landlord and our crew are working outside the box to ensure minimal days on market for any vacancies. Team members are still conducting viewings and have implemented a host of tools to enable prospective tenants to view properties from the comfort of their home.

Tenants can book online to attend a viewing, or take a virtual tour or book in for a live Facebook walk through. 

To ensure the safety of team members and tenants, applicants need to answer a series of questions in relation to their potential exposure to COVID-19 to determine the level of health risk prior to being able to book an inspection. 

Tenants can then apply for properties online, receive an electronic lease to sign and secure their new home without walking out the front door of their current property. 

 

Code's contractors are all asked to abide by the appropriate health and safety measures of social distancing and using personal protective equipment. Maintenance will occur as usual except for instances inside a property, where the tenants are high risk, unwell, or in self-isolation. 

Our leasing and sales teams are conducting inspections of homes, with the standard social distancing practices in place. The team members have gloves, face masks and hand sanitizer on site and are minimising the number of people able to enter any property at the same time. It means our inspections may take a little longer, but the health and safety of our team and our clients takes precedence over time management. 

If you have been impacted by COVID-19 and are no longer working or have reduced hours, advise your Property Manager as soon as your circumstances change so they can work with you. Check the government websites listed above for Job Seeker and Job Keeper and once you've applied, let us know your eligibility. From there, work with us and your landlord to find a mutually agreeable date to relocate and work out a payment plan for your rental obligations. 

We are able to offer remote signing of all documentation. We use a program called Docusign, which adopts an electronic signature of your choice. All you need is an email address (per person, cannot be shared) and access to either a PC, laptop, tablet or mobile phone. Its simple and easy to use and can be done with the click of a button! 

Routine Inspections are still conducted as normal with in home appointments. To protect our team, and our tenants, we also now offer remote routine inspections where applicable to remain outside the home. Tenants are contacted in advance to choose their preferred technology tool if a remote inspection is required due to health concerns or quarantine restrictions.